Support
Frequently Asked Questions (FAQs)
General
What services do you offer?
All document processing for [county] under one roof. As official embassy partner, we submit these documents to embassy / relevant govt. authority within 36hrs.
Are you affiliated with any embassies or consulates?
Yes, we are an authorized facilitation partner for several foreign missions. While we manage logistics and documentation, visa decisions are made solely by the embassy.
Do you guarantee visa approval?
No. We ensure your application is complete and embassy-compliant, but the final decision rests with the issuing authority.
Visa Applications
What documents are required for a tourist visa?
Requirements vary by country. Common documents include a valid passport, recent photographs, proof of accommodation, financial statements, and a return ticket. Download our [Tourist Visa Checklist] for details.
Can I apply for a visa without visiting your office?
Not now, however we may plan to serve at your convenient location.
Do you help with visa applications for minors?
Yes, we provide support for visa applications for minors. Additional documents like a birth certificate may be required.
Appointments & Processing
Do I need an appointment to visit your office?
Yes most of the time, please call our call center for accurate details.
How long does the visa process take?
It totally depends on the destination country, visa type, and embassy workload. Typical processing time varies from 15 to 25 working days.
Can I track the status of my application?
Yes, you can track your passport/application status through our tracking page (Coming Soon) or by contacting support with your application number.
Payments & Fees
How much do your services cost?
Our service fees vary by visa category and services requested. You can download our full pricing sheet from the [Service Fees] section.
Do you offer refunds if the visa is refused?
No. Service fees cover facilitation and administrative work and are non-refundable regardless of the visa outcome.
Other
Do you offer urgent or express processing?
Yes, subject to embassy policies and availability. Speak to our advisors for premium or priority processing options.
Can I reschedule my appointment?
Yes. Depending on country specific rules.
Do you assist with document attestation and translation?
Absolutely. We offer attestation support for MOFA, HEC, embassies, and certified translation services where required.
Is my personal information secure with you?
Yes, we follow strict data protection policies and only share your information with relevant authorities when necessary.